Bug Reports or Technical Support?
- To: mathgroup at smc.vnet.net
- Subject: [mg7318] Bug Reports or Technical Support?
- From: dave.chapman at drea.dnd.ca (David M.F. Chapman)
- Date: Fri, 23 May 1997 01:41:55 -0400 (EDT)
- Organization: DREA
- Sender: owner-wri-mathgroup at wolfram.com
Here is a question for discussion:
The much-heralded release of MMA V3.0 included many bugs. As a beta-tester,
I sent in many reports, including printing problems on the Mac. Some of
these were fixed, others reasonably resolved. Some have had no response,
other than an acknowledgement. After a while, I get a message saying that I
have to start paying for Technical Support. Then responses from Technical
Support seem to take a VERY long time.
The question is: At what point does the reporting of Mathematica bugs and
expecting a timely and reasonable response constitute "Technical Support"?
Are we actually expected to pay for this? (Please let me know if I am
off-base.) Is there even a distinction between the two? Users and WRI reps
can join in here...
David M.F. Chapman Defence Research Establishment Atlantic
dave.chapman at drea.dnd.ca P.O. Box 1012
(902) 426-3100 ext. 228 Dartmouth, Nova Scotia
FAX: (902) 426-9654 ---CAA---RASC---ASA---TTCP--- CANADA B2Y 3Z7
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