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Re: How long does technical support take?
I don't know, because I am not a member of the program, but I think if you keep filing quality (not nagging) bug reports, especially over a range of issues, that WRI *may* - at its leisure - invite you to test development versions of their software. In this case, that would probably benefit you, your colleagues, and Wolfram Research. However, since you "took them to task" publicly on the mailing list over a month ago and again today, maybe they won't - again I don't know. Also, for every quality bug report they receive from you, there are probably ten newbies (like myself) who just need to know how the Solve command works... -- http://chrischiasson.com/contact/chris_chiasson