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Re: Mathematica for windows crash

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  • Subject: [mg128890] Re: Mathematica for windows crash
  • From: George Woodrow III <georgevw3 at>
  • Date: Sun, 2 Dec 2012 05:00:41 -0500 (EST)
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I got this e-mail this morning -- you probably did as well

It has come to our attention that some customers who have 
upgraded to our release of Mathematica 9 for Windows have 
encountered a serious issue with updating faulty fonts from a 
previous version of Mathematica, which can cause a system crash 
(blue screen).

The issue is rare and was not found during extensive internal and 
external prerelease testing. At this time, we advise against 
installing Mathematica 9 for Windows until we can provide you 
with an update that addresses this issue. This is anticipated to 
be available within a few days.

Macintosh and Linux versions are not affected, and systems that 
have not had previous versions of Mathematica installed are not 

If you have already installed Mathematica 9 for Windows and have 
not encountered this issue, there is nothing you need to do.

If you have installed Mathematica 9 for Windows and have 
encountered the issue, please contact Technical Support, who can 
help you address the issue. Alternatively, you can apply the 
simple, one-time, fix to the problem described here:

I apologize for any inconvenience this may cause you.


Arnoud Buzing
Director of Quality Assurance
Wolfram Research

On Dec 1, 2012, at 4:37 AM, Guillermo Sanchez <guillermo.sanchez at> wrote:

> Hi group
> I installed Mathematica in a Core I7 with OS windows 8 Pro. I have to uninstalled Mathematica 8.0.4 (that worked fine). Since I installed  Math 9 my computer crashed always that I run Mathemica 8 with the forgotten event Blue screen 
> Have other users got the same experience? 
> Guillermo

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