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Re: JLink Problem, Fixed More or Less

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  • Subject: [mg87460] Re: JLink Problem, Fixed More or Less
  • From: "Kevin J. McCann" <Kevin.McCann at>
  • Date: Fri, 11 Apr 2008 01:43:10 -0400 (EDT)
  • Organization: University System of Maryland
  • References: <ftkbdh$bi8$>

Interesting. Here we have a related problem without the locking up of 
Mathematica. Every time a user uses F1 to get help a strange JLink error
message hpops up, often in a super large font that eventually reverts to its 
usual. Happily I have ignored this without ill effect. It is annoying 


Helen Read wrote:
> Several months ago I reported a problem with Jlink that has become 
> rampant on University-owned and home computers since approximately 
> December or January. Basically what happens is that some / most of the 
> time when launching Mathematica, Mathematica will hang, and eventually 
> pops up an error about failing to connect to Jlink. Usually you can 
> ignore the message and go on, but sometimes worse things happen unless 
> you restart Mathematica. We have also had problems with Mathematica 
> hanging when trying to open up the Documentation Center (though I think 
> the Documentation Center issue may be a bit better with the 6.0.2 release).
> We never saw the Jlink problem until we began switching machines from 
> Norton Antivirus to NOD32 in December/January, at which time the problem 
> became rampant, even on quite speedy new machines. We were hightly 
> suspicious that the problem was related to NOD32, but WRI Tech Support 
> never was able to tell us what the issue was or how to fix it, and 
> several people from WRI assured us that NOD32 was not the culprit.
> Well finally, the whole thing had become so aggravating that we tried 
> temporarily disabling NOD32 on a few test machines. What we found was 
> that the problem stopped when NOD32 was disabled, and returned when 
> NOD32 was turned  back on. We then tried adding the Mathematica 
> installation directory to the NOD32 exclusions, which seems to fix the 
> problem.
> All's well that ends well I guess, and I suppose we should have trusted 
> our own instincts about NOD32 and tested it ourselves far sooner than this.


Kevin J. McCann
Research Associate Professor
Physics Building
University of Maryland, Baltimore County
1000 Hilltop Circle
Baltimore, MD 21250

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