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Re: Re: Re: installing Playe rPro killed using

  • To: mathgroup at
  • Subject: [mg88129] Re: [mg88121] Re: [mg88098] Re: installing Playe rPro killed using
  • From: Murray Eisenberg <murray at>
  • Date: Sat, 26 Apr 2008 03:41:07 -0400 (EDT)
  • Organization: Mathematics & Statistics, Univ. of Mass./Amherst
  • References: <>
  • Reply-to: murray at

John Fultz's characterization of the situation here is right on the mark 
-- completely correct.

John Fultz wrote:
> Really?  What have you heard or read that gives you such a negative impression?
> I've read every remark about Player Pro on the group, and I believe this thread 
> represents the only bug/negative remark about the product I've seen.  If I 
> missed something, please let me know!
> Specifically, Murray reported one bug in two different ways, conceded by me
> both times, complete with mea culpas and workarounds...
> Sincerely,
> John Fultz
> jfultz at
> User Interface Group
> Wolfram Research, Inc.
> On Thu, 24 Apr 2008 05:58:58 -0400 (EDT), Kevin J. McCann wrote:
>> Such a gross oversight on Wolfram's part is unexpected. I suspect that
>> unless the problem is fixed in short order that PlayerPro will not make
>> it for very long. Given all that I have heard, I would not install it on
>> my system. I am just thankful that my procrastination delayed prevented
>> this problem for me. I would like to thank all those who quickly alerted
>> the group.
>> Kevin
>> Murray Eisenberg wrote:
>>> Yes, this fixes the problem with the mathpass for Player Pro under my
>>> configuration effectively killing the mathpass for Mathematica itself.
>>> Thank you.
>>> Of course the problem should have been avoidable by the installer
>>> program, or at least by installation directions, in the first place.
>>> John Fultz wrote:
>>>> Yes, this is because of the overlapping use of MATHEMATICA_USERBASE.
>>>> Anybody
>>>> who does not set this variable will not see the problem.  To work
>>>> around this...
>>>> * Take your current mathpass file and move it into Mathematica's
>>>> installation
>>>> directory in Configuration\Licensing.
>>>> * Start Player Pro and enter your password.
>>>> * Take the newly generated mathpass file and move it into Player Pro's
>>>> installation directory in Configuration\Licensing.
>>>> Sincerely,
>>>> John Fultz
>>>> jfultz at
>>>> User Interface Group
>>>> Wolfram Research, Inc.
>>>> On Tue, 22 Apr 2008 06:26:41 -0400 (EDT), Murray Eisenberg wrote:
>>>>> With an existing installation of Mathematica 6.0.2 under Windows, I
>>>>> just
>>>>> installed Player Pro.  The result: if I start Mathematica itself and
>>>>> open a new notebook there, I am prohibited from typing any and all
>>>>> input.
>>>>> This sort of thing is intolerable!  An utterly time-frittering
>>>>> aggravation.
>>>>> I suspect that the scenario involved here was not tested by WRI:  My
>>>>> mathpass for Mathematica itself is in the Licensing subdirectory of
>>>>> my
>>>>> USERBASE directory, which is the same as my BASE directory (both
>>>>> set by
>>>>> Windows environment variables MATHEMATICA_BASE and
>>>>> This is hardly the first time I have run into trouble with multiple
>>>>> passwords from multiple Wolfram Research products.  It is something
>>>>> they
>>>>> have just not yet gotten right.  Beware!
>>>>> What I did as a temporary fix was to use my Windows backup program
>>>>> to
>>>>> restore my pre-existing mathpass file.  Now regular Mathematica
>>>>> works.
>>>>> But of course Player Pro does not.

Murray Eisenberg                     murray at
Mathematics & Statistics Dept.
Lederle Graduate Research Tower      phone 413 549-1020 (H)
University of Massachusetts                413 545-2859 (W)
710 North Pleasant Street            fax   413 545-1801
Amherst, MA 01003-9305

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