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Re: Re: Update 6.0.2

  • To: mathgroup at smc.vnet.net
  • Subject: [mg86519] Re: [mg86472] Re: [mg86413] Update 6.0.2
  • From: Murray Eisenberg <murray at math.umass.edu>
  • Date: Thu, 13 Mar 2008 04:29:53 -0500 (EST)
  • Organization: Mathematics & Statistics, Univ. of Mass./Amherst
  • References: <200803110755.CAA24668@smc.vnet.net> <200803120511.AAA03280@smc.vnet.net>
  • Reply-to: murray at math.umass.edu

Your complaint seems born of some frustration that you didn't have the 
latest (and greatest?) at the same moment, if not before, anybody else did.

I don't know that this roll-out is being handled in any significantly 
different way from previous ones, or that is is "not being handled very 
well."

The public announcement about 6.0.2 was made in this group on 29 
February 2008.  Some folks apparently received notification to download 
soon thereafter (and of course no doubt some had seen it earlier, in 
beta).  I, a Premier Service subscriber, received an e-mail with the 
download link on March 10.

I don't see any "severe internal problems" here.  Yes, we're all anxious 
to have the latest version as soon as possible (or at least most of us 
are), but I'd prefer the standard WRI method of spreading out the 
availability over a few days to either their (1) making it instantly 
available to everybody at the same time and thereby clogging the 
download servers, or (2) buying more server capacity and/or hiring more 
personnel and consequently charging more for the product to cover the costs.


Richard Palmer wrote:
> The roll out of 6.0.1 is not being handled very well -- even for
> premier customers.   As of the end of last week, there is no
> discussion of the new release at the premier section of the website
> and there has been no communication to premier service customers about
> what is going on.
> 
> WR is acting like a company with severe internal problems.  I don't
> know whether they are getting them from growth or if something else is
> going on.  They appear to be very unprepared on the customer service
> and tech support side for the 6.x release.  It's very sad.
> 
> Bottom line -- it's a great product, but it isn't ready for large
> scale development work.
> 
> 
> 
> On 3/11/08, Kowalczyk-Schr=F6der <HB-Kowalczyk-Schroeders at t-online.de> wrot=
> e:
>> I have no idea how it's made available to users. If you email support at
>> wolfram.com, they should be able to help.
>>
>> Bhuvanesh
>>
>>  If you have no Premier service it is really expensive to upgrade to
>> 6.0.2. I asked my vendor here in Germany and got the answer, it will
>> cost around 100 Euro.
>>
>> J. Schroeder
>>
>>
>> ############################
>> Dr. Joerg Schroeder
>> Mozartstrasse 20
>> 28203 Bremen
>> 0421-3387021
>>
>>
>>
>>
> 
> 
> --
> Richard Palmer
> 
> Home 508 877-3862
> Cell 508 982-7266
> 

-- 
Murray Eisenberg                     murray at math.umass.edu
Mathematics & Statistics Dept.
Lederle Graduate Research Tower      phone 413 549-1020 (H)
University of Massachusetts                413 545-2859 (W)
710 North Pleasant Street            fax   413 545-1801
Amherst, MA 01003-9305


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