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Re: Re: Re: Update 6.0.2

  • To: mathgroup at smc.vnet.net
  • Subject: [mg86582] Re: [mg86519] Re: [mg86472] Re: [mg86413] Update 6.0.2
  • From: "peter lindsay" <plindsay at mcs.st-and.ac.uk>
  • Date: Thu, 13 Mar 2008 20:56:12 -0500 (EST)
  • References: <200803110755.CAA24668@smc.vnet.net>

I think one cause of their difficulties is the wide range of supported
operating systems; each with different peculiarities. Also, we expect
upgrades to solve problems and "work better" but we put to the back of our
minds what experience tells us: the upgrades bring with them new and
unanticipated issues. Peter

On 13/03/2008, Murray Eisenberg <murray at math.umass.edu> wrote:
>
> Your complaint seems born of some frustration that you didn't have the
> latest (and greatest?) at the same moment, if not before, anybody else
> did.
>
> I don't know that this roll-out is being handled in any significantly
> different way from previous ones, or that is is "not being handled very
> well."
>
> The public announcement about 6.0.2 was made in this group on 29
> February 2008.  Some folks apparently received notification to download
> soon thereafter (and of course no doubt some had seen it earlier, in
> beta).  I, a Premier Service subscriber, received an e-mail with the
> download link on March 10.
>
> I don't see any "severe internal problems" here.  Yes, we're all anxious
> to have the latest version as soon as possible (or at least most of us
> are), but I'd prefer the standard WRI method of spreading out the
> availability over a few days to either their (1) making it instantly
> available to everybody at the same time and thereby clogging the
> download servers, or (2) buying more server capacity and/or hiring more
> personnel and consequently charging more for the product to cover the
> costs.
>
>
>
> Richard Palmer wrote:
> > The roll out of 6.0.1 is not being handled very well -- even for
> > premier customers.   As of the end of last week, there is no
> > discussion of the new release at the premier section of the website
> > and there has been no communication to premier service customers about
> > what is going on.
> >
> > WR is acting like a company with severe internal problems.  I don't
> > know whether they are getting them from growth or if something else is
> > going on.  They appear to be very unprepared on the customer service
> > and tech support side for the 6.x release.  It's very sad.
> >
> > Bottom line -- it's a great product, but it isn't ready for large
> > scale development work.
> >
> >
> >
> > On 3/11/08, Kowalczyk-Schr=F6der <HB-Kowalczyk-Schroeders at t-online.de>
> wrot=
> > e:
> >> I have no idea how it's made available to users. If you email support
> at
> >> wolfram.com, they should be able to help.
> >>
> >> Bhuvanesh
> >>
> >>  If you have no Premier service it is really expensive to upgrade to
> >> 6.0.2. I asked my vendor here in Germany and got the answer, it will
> >> cost around 100 Euro.
> >>
> >> J. Schroeder
> >>
> >>
> >> ############################
> >> Dr. Joerg Schroeder
> >> Mozartstrasse 20
> >> 28203 Bremen
> >> 0421-3387021
> >>
> >>
> >>
> >>
> >
> >
> > --
> > Richard Palmer
> >
> > Home 508 877-3862
> > Cell 508 982-7266
> >
>
>
> --
> Murray Eisenberg                     murray at math.umass.edu
> Mathematics & Statistics Dept.
> Lederle Graduate Research Tower      phone 413 549-1020 (H)
> University of Massachusetts                413 545-2859 (W)
> 710 North Pleasant Street            fax   413 545-1801
> Amherst, MA 01003-9305
>
>


-- 
peter lindsay
Computing Officer
Mathematical Institute
University of St Andrews
KY16 9SS
01334463756



  • References:
    • Update 6.0.2
      • From: Kowalczyk-Schröder <HB-Kowalczyk-Schroeders@t-online.de>
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