Re: Re: Re: Update 6.0.2
- To: mathgroup at smc.vnet.net
- Subject: [mg86582] Re: [mg86519] Re: [mg86472] Re: [mg86413] Update 6.0.2
- From: "peter lindsay" <plindsay at mcs.st-and.ac.uk>
- Date: Thu, 13 Mar 2008 20:56:12 -0500 (EST)
- References: <200803110755.CAA24668@smc.vnet.net>
I think one cause of their difficulties is the wide range of supported operating systems; each with different peculiarities. Also, we expect upgrades to solve problems and "work better" but we put to the back of our minds what experience tells us: the upgrades bring with them new and unanticipated issues. Peter On 13/03/2008, Murray Eisenberg <murray at math.umass.edu> wrote: > > Your complaint seems born of some frustration that you didn't have the > latest (and greatest?) at the same moment, if not before, anybody else > did. > > I don't know that this roll-out is being handled in any significantly > different way from previous ones, or that is is "not being handled very > well." > > The public announcement about 6.0.2 was made in this group on 29 > February 2008. Some folks apparently received notification to download > soon thereafter (and of course no doubt some had seen it earlier, in > beta). I, a Premier Service subscriber, received an e-mail with the > download link on March 10. > > I don't see any "severe internal problems" here. Yes, we're all anxious > to have the latest version as soon as possible (or at least most of us > are), but I'd prefer the standard WRI method of spreading out the > availability over a few days to either their (1) making it instantly > available to everybody at the same time and thereby clogging the > download servers, or (2) buying more server capacity and/or hiring more > personnel and consequently charging more for the product to cover the > costs. > > > > Richard Palmer wrote: > > The roll out of 6.0.1 is not being handled very well -- even for > > premier customers. As of the end of last week, there is no > > discussion of the new release at the premier section of the website > > and there has been no communication to premier service customers about > > what is going on. > > > > WR is acting like a company with severe internal problems. I don't > > know whether they are getting them from growth or if something else is > > going on. They appear to be very unprepared on the customer service > > and tech support side for the 6.x release. It's very sad. > > > > Bottom line -- it's a great product, but it isn't ready for large > > scale development work. > > > > > > > > On 3/11/08, Kowalczyk-Schr=F6der <HB-Kowalczyk-Schroeders at t-online.de> > wrot= > > e: > >> I have no idea how it's made available to users. If you email support > at > >> wolfram.com, they should be able to help. > >> > >> Bhuvanesh > >> > >> If you have no Premier service it is really expensive to upgrade to > >> 6.0.2. I asked my vendor here in Germany and got the answer, it will > >> cost around 100 Euro. > >> > >> J. Schroeder > >> > >> > >> ############################ > >> Dr. Joerg Schroeder > >> Mozartstrasse 20 > >> 28203 Bremen > >> 0421-3387021 > >> > >> > >> > >> > > > > > > -- > > Richard Palmer > > > > Home 508 877-3862 > > Cell 508 982-7266 > > > > > -- > Murray Eisenberg murray at math.umass.edu > Mathematics & Statistics Dept. > Lederle Graduate Research Tower phone 413 549-1020 (H) > University of Massachusetts 413 545-2859 (W) > 710 North Pleasant Street fax 413 545-1801 > Amherst, MA 01003-9305 > > -- peter lindsay Computing Officer Mathematical Institute University of St Andrews KY16 9SS 01334463756
- References:
- Update 6.0.2
- From: Kowalczyk-Schröder <HB-Kowalczyk-Schroeders@t-online.de>
- Update 6.0.2