Re: HP LaserJet 3100, Windows XP and Mathematica 4.x
- To: mathgroup at smc.vnet.net
- Subject: [mg37679] Re: [mg37549] HP LaserJet 3100, Windows XP and Mathematica 4.x
- From: John Fultz <jfultz at wolfram.com>
- Date: Fri, 8 Nov 2002 02:15:37 -0500 (EST)
- Sender: owner-wri-mathgroup at wolfram.com
[I'd be happy to take this offline with you, Mr. Werther, but I can't puzzle out a valid email address; please feel free to respond to me directly. -jf] On Mon, 4 Nov 2002 02:44:59 -0500 (EST), Oliver Werther wrote: >All, since I started using Mathematica 4.2 on Windows XP I can no >longer print anything out of Mathematica 4.x on the HP Laserjet >3100. >The result is a fatal crash of Windows XP resulting in a blue screen >and reboot of windows. It is very! reproducable. Open any notebook, >select print, click OK and boom.... > >Has anbody observed this? > >Thanks Oliver > >PS.: Yes I installed the latest printer driver and every other >program works just fine with XP and the HP LaserJet 3100. When Windows XP blue screens, it's a good sign that there's something wrong with a device driver. XP is very good at preventing applications from crashing the OS kernel, but is not very good at preventing device drivers from doing so. I think it's a good bet in this case that there is a real bug in the 3100 driver, and I urge you to pursue this matter with HP. However, it is possible that we may be able to help you out by finding some workaround to the problem. I've ordered the driver CD from HP, and if we can reproduce the problem in-house, perhaps we can figure out how to work around it. And I know that you said you made sure you installed the latest driver, but just in case, I would like to point you to HP's web page... http://www.hp.com/cposupport/printers/support_doc/bpl11037.html which says, in part... "Version 179.5 or later of the printer software is required for proper functionality within Windows XP." You might want to confirm that your printer driver is, in fact, version 179.5 or later. Sincerely, John Fultz jfultz at wolfram.com User Interface Group Wolfram Research, Inc.