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Re: Re: Re: Update 6.0.2

  • To: mathgroup at smc.vnet.net
  • Subject: [mg86608] Re: [mg86519] Re: [mg86472] Re: [mg86413] Update 6.0.2
  • From: "Richard Palmer" <rhpalmer at gmail.com>
  • Date: Sat, 15 Mar 2008 03:08:19 -0500 (EST)
  • References: <200803110755.CAA24668@smc.vnet.net>

Perhaps you are right Murry.  Thanks for your thoughts.

However, as a long time WR customer, I am describing my own
experience.   If your experience is different, that is another good
data point.

However, I still claim that QC and technical support have slipped with
the recent release.  The kindest interpretation I can put on it is
that 6.0 is a major release and the company was not prepared for the
new business or the problems that the release might bring.

When I pay additional $$$ for support and write an email asking how to
download the new release to technical support, I don't expect to get
back an email after three days saying they were not the correct
department and that they were transferring the request to some other
part of the organization.

Further, after I download the new product I don't expect the first
thing I try to expose a sloppy bug in the documentation.  The
documentation for exchanging materials with the web references

http://reference.wolfram.com/mathematica/ExampleData/ocelot.jpg.

The page no longer exists at the wolfram website.

The error is minor.  However my experience with WR is that their QC
has been a lot better.

Regards,

Richard

On 3/13/08, Murray Eisenberg <murray at math.umass.edu> wrote:
> Your complaint seems born of some frustration that you didn't have the
> latest (and greatest?) at the same moment, if not before, anybody else did.
>
> I don't know that this roll-out is being handled in any significantly
> different way from previous ones, or that is is "not being handled very
> well."
>
> The public announcement about 6.0.2 was made in this group on 29
> February 2008.  Some folks apparently received notification to download
> soon thereafter (and of course no doubt some had seen it earlier, in
> beta).  I, a Premier Service subscriber, received an e-mail with the
> download link on March 10.
>
> I don't see any "severe internal problems" here.  Yes, we're all anxious
> to have the latest version as soon as possible (or at least most of us
> are), but I'd prefer the standard WRI method of spreading out the
> availability over a few days to either their (1) making it instantly
> available to everybody at the same time and thereby clogging the
> download servers, or (2) buying more server capacity and/or hiring more
> personnel and consequently charging more for the product to cover the costs.
>
>
> Richard Palmer wrote:
> > The roll out of 6.0.1 is not being handled very well -- even for
> > premier customers.   As of the end of last week, there is no
> > discussion of the new release at the premier section of the website
> > and there has been no communication to premier service customers about
> > what is going on.
> >
> > WR is acting like a company with severe internal problems.  I don't
> > know whether they are getting them from growth or if something else is
> > going on.  They appear to be very unprepared on the customer service
> > and tech support side for the 6.x release.  It's very sad.
> >
> > Bottom line -- it's a great product, but it isn't ready for large
> > scale development work.
> >
> >
> >
> > On 3/11/08, Kowalczyk-Schr=F6der <HB-Kowalczyk-Schroeders at t-online.de> wrot=
> > e:
> >> I have no idea how it's made available to users. If you email support at
> >> wolfram.com, they should be able to help.
> >>
> >> Bhuvanesh
> >>
> >>  If you have no Premier service it is really expensive to upgrade to
> >> 6.0.2. I asked my vendor here in Germany and got the answer, it will
> >> cost around 100 Euro.
> >>
> >> J. Schroeder
> >>
> >>
> >> ############################
> >> Dr. Joerg Schroeder
> >> Mozartstrasse 20
> >> 28203 Bremen
> >> 0421-3387021
> >>
> >>
> >>
> >>
> >
> >
> > --
> > Richard Palmer
> >
> > Home 508 877-3862
> > Cell 508 982-7266
> >
>
> --
> Murray Eisenberg                     murray at math.umass.edu
> Mathematics & Statistics Dept.
> Lederle Graduate Research Tower      phone 413 549-1020 (H)
> University of Massachusetts                413 545-2859 (W)
> 710 North Pleasant Street            fax   413 545-1801
> Amherst, MA 01003-9305
>
>


-- 
Richard Palmer

Home 508 877-3862
Cell 508 982-7266


  • References:
    • Update 6.0.2
      • From: Kowalczyk-Schröder <HB-Kowalczyk-Schroeders@t-online.de>
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